Terms and Conditions
Shipping Policy
Orders will be shipped via USPS priority unless otherwise specified. Please allow two-weeks for shipment on all custom items. Once an order is shipped a tracking number will be sent to the email associated with that order.
Receipt of Goods
You must notify us via email or phone within 24 hours if you do not receive your package as expected.
Refund Policy
If you are not satisfied with your purchase you may notify us within 3 days of receipt for a refund of the cost of the knife. Shipping charges are not refundable and all returns are subject to a 10% restocking and credit card processing fee.
The item must be returned in the same condition as received and must be shipped fully insured via any common carrier. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)
If an item needs to be returned due to our error, we may offer a full refund at our discretion. Any condition visible in our product pictures is considered to be disclosed and does not constitute an error or omission on our part.
Contact us before sending any item back as a return.
Cancellations
For cancellations contact us at zoe@zoecristknives.com. Orders can be canceled within 24 hours of purchase unless a shipping notification has already been sent.
Disclaimer
By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.
Privacy Policy
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Contact Information
Name: “Zoe” Scott Crist, sole proprietor
Phone Number: (828) 275- 6689
Email Address: zoe@zoecristknives.com
We are located just outside of Albuquerque, New Mexico, in the town of Rio Rancho. If you need our physical address please contact us. Thank you!